Frequently Asked Questions
What is included with the rental?
All our homes are fully furnished and move-in ready. This includes clean linens and towels, fully-equipped kitchen with cookware, fast Wi-Fi, smart TV, washer/dryer, and all essential toiletries. No need to bring anything but your suitcase.
What is your check-in and check-out process?
We offer easy self check-in with a smart lock. You’ll receive your unique door code and full instructions on the morning of your arrival. Check-in is 3 PM and check-out is 11 AM. Early check-in/late check-out may be available upon request.
Do you offer self check-in / contactless check-in?
Yes! All our properties have contactless self check-in. No meeting anyone or waiting for keys.
What is your cancellation policy?
We offer a flexible cancellation policy. Full refund if cancelled 7+ days before check-in. 50% refund if cancelled within 3-7 days. Non-refundable within 48 hours of check-in.
Is there a security deposit? Is it refundable?
We do not charge a large upfront security deposit. A small refundable damage deposit of $150-$250 is held at booking and is fully refunded within 3 days after check-out if no damage is found.
What is your cleaning policy?
Every home is professionally cleaned and sanitized after each guest. We follow a detailed 50-point checklist to ensure hotel-level cleanliness. Guests are only asked to take out the trash and start a load of towels before leaving.
What is the maximum occupancy and do you allow extra guests?
Maximum occupancy is strictly listed on each property page for safety and comfort. Extra overnight guests beyond the listed limit are not allowed without prior approval. Please message us if your group size changes.
Do you allow pets?
Only select properties are pet-friendly. If a pet-friendly home is selected, a small pet fee of $50/stay applies. Please check the individual property listing for pet policy and inform us of pets before booking.
Do you allow parties, events, or gatherings?
No parties or events are allowed to ensure the comfort of our neighbors and the upkeep of our homes. Quiet hours are from 10 PM - 8 AM.
Do you offer monthly or long-term discounts?
Yes! We offer discounts for stays of 7+ nights and 28+ nights. The discount is automatically applied at checkout, or you can contact us for a custom quote for 30+ days.
What happens if something breaks or I need help during my stay?
We offer 24/7 guest support. Just message us via the website or call/text our guest line and we respond in under an hour. For emergencies, we have local contacts on call.
How do I book directly and is it cheaper than Airbnb / VRBO?
Booking direct on this website is always cheapest — you save 10-15% in platform fees charged by Airbnb/VRBO. Just select your dates on the property page and book securely with Stripe/PayPal.